Refund Policy

1. Scope

This Refund Policy applies to all transactions made through the Site or directly with Vibrantecoox in connection with any paid digital content, subscription services, or downloadable resources. It does not apply to free content, which requires no purchase and therefore no refund process.

2. Digital Content and Downloads

Where paid digital content or downloadable resources are made available, the following terms apply:

• Once a digital product has been downloaded or access has been granted, a refund may not be available unless the product was defective or materially different from its description.
• For consumers located in the European Union, statutory rights under EU consumer protection law apply. In particular, EU consumers who purchase digital content have the right to withdraw from the contract within 14 days of purchase, unless they have expressly consented to the immediate provision of the digital content and acknowledged that this waives their right of withdrawal (in accordance with Directive 2011/83/EU Article 16(m)).
• If you have not yet accessed or downloaded the purchased content, you may request a full refund within 14 days of purchase.

3. Subscription Services

Where subscription-based services are offered:

• You may cancel your subscription at any time. Access will continue until the end of the current paid billing period.
• Refunds for the unused portion of a billing period are not provided unless required by applicable law.
• EU consumers have a 14-day right of withdrawal from the date of subscription commencement, unless the service has already been fully performed with the consumer's prior express consent.

4. Defective or Incorrectly Described Products

If you believe a product or service you have purchased is defective, does not function as described, or was materially misrepresented, please contact us promptly. We will assess your claim and, where appropriate, provide a replacement or full refund, regardless of the 14-day period.

5. How to Request a Refund

To request a refund, please contact us within the applicable period using the following details:

• Email: askuse@vibrantecoox.world
• Phone: +1 513-558-6743
• Address: 231 Albert Sabin Way, Cincinnati, OH 45267, USA

Please include the following in your refund request:

• Your full name and email address used at the time of purchase
• The product or service purchased
• The date of purchase
• The reason for the refund request

We will acknowledge your request within two business days and aim to resolve it within 10 business days.

6. Refund Processing

Approved refunds will be processed using the original payment method where technically possible. Please allow up to 10 business days for the refunded amount to appear on your statement, depending on your payment provider.

7. EU Consumer Rights

If you are a consumer resident in the European Union, your statutory rights under applicable EU and national consumer protection legislation are not affected by this Refund Policy. This Policy sets out our standard commitments and does not limit any rights you hold under law. For information on the EU Online Dispute Resolution platform, visit https://ec.europa.eu/consumers/odr.

8. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Any changes will not affect purchases made prior to the date of the change.